Terms and Conditions
Deposits, payments, collections, unexpected costs, delays and returns
Thank you for ordering your campervan from us. Our aim is to deliver the ideal campervan for you and to your personal specification. The CampervanCo custom builds all campervans to order and the majority of the vehicles we order are to customer’s requirements. Thank you for your 25% deposit; you are protected by the Consumer Rights Act and nothing here challenges your consumer rights. By accepting your order and 25% deposit we promise to deliver your campervan to the highest standards and to the specification agreed. By paying the 25% deposit, you agree to commit to the order and the full purchase of the vehicle.
The CampervanCo then spreads the remaining 75% of the outstanding payments across three key points when we incur costs for the production of the customer’s vehicle. This works as follows:
- 25% when your van arrives in the UK and has passed inspections.
- 25% when you van rolls on to our production line and is then fitted out to the your specification, covering all options, finishes, extras, accessories and labour.
- The final 25% payment is then paid when the campervan has passed a 140-point pre-delivery inspection (PDI).
Once the final payment is made, the campervan is then ready for collection.
Unexpected costs and delays
The CampervanCo aims to build and deliver your campervan within the time frame specified at the time of order. The build process often involves importing base vehicles from abroad (such as Japan) and there can be transport delays outwith our control. But we will keep you informed if this is the case. We reserve the right to adjust prices in the event of external factors beyond our control, such as excessive exchange-rate changes, new adverse trade tariffs caused by issues like Brexit, or changes in shipping costs. Please note that to date we have never made any adjustments to prices due any of these factors, but in this time of Brexit uncertainty we have to be prepared for all events, even if unlikely. The CampervanCo keeps a close eye on potential developments that may have an impact on the purchase price of our campervans and tends to adjust prices prior to sale, and not after.
As the CampervanCo imports the majority of our vehicles from Japan, weather or unforeseen delays in ports, UK customs clearance, dock handling and transportation to our depot can sometimes cause delays. All our imported vehicles are covered by maritime insurance and if there is any loss or damage (again a very rare occurrence), the CampervanCo or the insurance company will cover the costs – not you.
MOTs, servicing and registration with the DVLA can take up to two weeks and occasionally we experience delays from external party suppliers.
At The CampervanCo, we are consistently reducing our production-line times as we make continuous operational improvements and efficiencies. Our customer relations manager will update each customer at every milestone of their campervan’s progress and provide a realistic date of completion.
In the event of a dispute or non payment, the CampervanCo has the option to withdraw and suspend the production of any vehicle, purchase of materials, optional finishes, accessories and labour until the agreed payments have been completed by the customer.
It is important for the customer to understand and agree that if they fail to pay the CampervanCo the full three remaining 25% payments for the purchase of parts, the purchase of materials, optional finishes, accessories and labour, the deposit is non-refundable until the van is completed and sold.
There is no guarantee that the exact original sum of 25% deposit will be returned in full if the original customer’s choices affects the final market price of the vehicle. In such an event, the customer must understand and agree that they lose the right to dispute any decisions on optional finishes, materials, accessories and costs incurred by labour to complete the sale.
The CampervanCo will only issue a credit note or refund, not exceeding the original deposit amount and only once the vehicle has been sold to ‘the new buyer’ for one month, taking into consideration statutory consumer rights to return a vehicle within one month of purchase. We reserve the right to redeem any resale costs and admin fees associated with the re-sale of the vehicle not exceeding 15% of the sale value.
At the CampervanCo we can introduce customers to an array of finance options that suit all types of borrowing and personal circumstances. Once we have received payment in full, any financial arrangement that you have made with any lenders ceases to be a matter for the CampervanCo.
It is crucial that you have a two-hour tour and hand-over of your campervan. We know you are keen to get on the open road, but it’s really important to fully understand how your campervan works to avoid any unnecessary damage you might cause or confusion that might arise – there is a lot to take in on the first day.
We advise customers to stay over locally for a night (we can arrange a pleasant stay at one of many wonderful campsites in the area) and get a thorough test drive and understanding of the van’s features. That way if there are any issues, we are close at hand to explain how it all works. Please note we will give you manuals where appropriate that explain the many features of your campervan. Spending this key time with our friendly and knowledgable staff is by far the best way to explain the features so that you get the hang of your campervan as comprehensively as possible. There is no time limit for the hand-over and we are here to assist you until you feel confident and ready to head out on to the open road.
We hope you will love the freedom and adventure your campervan gives you. We know that the better you look after your campervan, the more enjoyment you will get out of it. We offer campervan care packages for both mechanical servicing and habitation checks to make sure that you have peace of mind that you are safe on the road. Please be aware that if you have other companies work on your campervan, this may void your warranty. Please check in with our customer relations manager before you consider any servicing or repairs – we just want to be sure it is done by a competent technician.
At The CampervanCo, we fully appreciate that our clients may experience an unexpected change in circumstances and wish to sell, return or upgrade their campervan. We are happy to offer great trade-in prices if you wish to upgrade with us and welcome all campervans makes and models.
We also offer a great re-sale service, where our experienced and well-respected sales team will sell your campervan for you, covered by all our own warranties and esteemed technical support. We charge 15% commission for such sales which covers marketing costs and valeting. Additional costs may be incurred if repairs, parts or labour are required to sell the vehicle. This would be agreed after an inspection of the vehicle – the CampervanCo requires that all re-sale campervans undergo a full service and inspection. This and any repairs will be charged to the seller.
Once the campervan has been re-sold, the new buyer has a 30-day cooling off period in line with the Consumer Rights Act. Once the 30 days have passed, we will then issue payment minus the commission and any costs to the original buyer.
Our aim with our terms and conditions is to be as open and transparent as possible. The team at the CampervanCo is proud to be customer focused and committed to making the customer journey a smooth one. We do our best to accommodate changes where we can and appreciate that customers can experience ‘buyer’s regret’ or a change in their personal circumstances. However, the CampervanCo cannot be left in a position whereby we lose money through no fault on our part. Our terms and conditions are set out to protect both parties, the buyer and the CampervanCo. When the customer wishes to proceed with a purchase and pays their 25% deposit, both parties will sign an agreement as set out in these terms and conditions.
We look forward to welcoming you to the CampervanCo and to helping you create a campervan that will provide you and your family with years of pleasure on the open road.